Gast: Ahmet Özdenek
am 31.08.2026
UNIQA Landesdirektion Tirol | ServiceCenter & Kfz Zulassungsstelle
auf herold.at
Bewertung von Gast: Ahmet Özdenek
am 31.08.2026, 17:46
Questionable Customer Relations
I wanted to terminate my car's Full Casco Insurance contract after I closed its leasing contract with my bank. I went to the UNIQA Landesdirektion Tirol | ServiceCenter & Kfz Zulassungsstelle in Innsbruck 2 days before my last payment to the Bank, just to make sure I know beforehand what documents UNIQA would request for re-registering my car (since I would became the sole owner of the car), and terminating the Full Casco insurance. One of the ladies there told me that I need the "Typenschein" (registration papers of the car) and a letter from my bank which states the contract has ended and they consent this in a written format. I retrieved every document needed and was able to do the re-registration of the car and submit a Full Casco Insurance Termination request 2 days later. The lady scanned the letter which I received from the bank as the confirmation and consent that I have no more ties left with the bank regarding to my Car's leasing. Then she submitted the forum and told me that I would receive a confirmation in MyUniqa App within few work days. 10 days later I received a letter from Uniqa telling me that they cannot terminate my full Casco contract because they need a written consent from my bank that states I could do that (which I already submitted during the termination request). I went back to the same branch and spent 1 hour to explain another lady there what I have gone through with her colleague and showed her the letter which I got from my bank 1 more time. She re-scanned the same letter 1 more time and re-submitted the termination request 1 more time. I asked her - because I wanted to make sure that there is no more document I should ask from my bank, and she simply told me "I don't know" (this lady was a senior ranked employee there not a newbie). I asked her to ask another colleague of her who might know so that I can ask my bank timely and wouldn't need to wait another 10 days. And at this point she simply told me that "she can't provide me service in English" and I should go to the branch who in the first place did my contract 3 years ago which doesn't exist anymore. I told her that I want to talk with a supervisor or a manager and she simply told me that she has re-submitted my request and I can leave now. Let aside the fact that she spoke with me in English until that point and I could even hear her younger colleagues next desk speaking English, I can't understand her negative attitude at this level toward a customer regardless who can speak German or not. I had 3 more other insurances with them - Household, Life and Lawyer insurances. I terminated all 4 of them after the traumatic experience which no customer should ever have to go through. As EU citizen I still believe that companies, specially known companies such as UNIQA should care and have value toward customer relations. And every employee adhere thereto respectively. Because employees are the "Display Window" of the companies to its customers and the Customer will always rate companies with the service quality of its employees.
